Returns & Exchanges

Requesting a return

If a product isn’t right, contact us through our Contact page with your order number and we’ll guide you through the return or exchange options for your item. Where available, you can also request a return from the order details page in your account.

Product condition

Returned items must be in their original condition, unused, with tags and packaging.

Excluded items

Custom-made items cannot be returned without a reason, as stated on the product page.

Damaged or wrong items

If you receive a damaged item or something different from what you ordered, contact us as soon as possible with photos and we will resolve it.

Refunds

Once the returned item is received and checked, we process the refund to the original payment method or as agreed with our customer service team.